At Momonga Plush your happiness with your purchase is our top priority. If your order does not meet your expectations you have options. Check out our return policy.
Conditions of Returns
For products to be eligible to be returned they must be in original condition in original packaging and must not be used.
Returns must be initiated within 30 days of delivery.
Returns cannot be initiated for items that were custom made or personalized unless they were received in a damaged state or with a defect.
How to Return
To initiate a return provide our Customer Support team at info@momonga-plush.com with your order number and the reason for your return.
You will be provided with a Return Authorization Number (RMA) and instructions by our Customer Support.
Refunds
We must first receive your returned item for us to process your return. This will take 5 to 10 business days.
Shipping costs will be incurred by the customer.
Return of Defective Items
Damaged or defective items must be reported within 7 days of delivery in order to receive a refund or replacement, We will cover costs for shipping the item to us.
Customer Support will process damage related exchanges.
Return Due to Shipping
For all other returns customers must pay the shipping costs.
To ensure that you will receive your return refund in a timely manner we suggest getting a shipping option with tracking.
Clearer store policies aim to assist in simplifying the return process. If you have suggestions or requests please email us at info@momonga-plush.com.
